IMPORTANT INFORMATION ABOUT YOUR WATER SERVICE
FROM THE SAVANNAH UTILITY DEPARTMENT WATER SYSTEM
TN0000611, HARDIN COUNTY
JANUARY 22, 2024
Update: Monday, January 25th, 2024
11:30 AM
WATER SERVICE OUTAGE
All water zones are now open. All services should be restored over the next few hours as water works its way through the system and builds pressure. Intermittent interruptions are possible if line breaks are discovered.
Please continue to look for leaks and shut off water or call us to shut off the meter if a leak is found.
BOIL WATER NOTICE
Testing of the water system is complete. As of 6:30 PM, Wednesday, January 24, 2024 the PRECAUTIONARY BOIL WATER NOTICE has been lifted for all affected areas. More details on the boil water notice can be found HERE.
NOTIFY OF LEAKS
Contact us if you have an active leak on your property or if you see an active water main leak. Please include service address.
Phone: 731-925-4216
Email: utilities@cityofsavannah.org
CONTACT FORM
Update: Monday, January 22nd, 2024
10:00 AM
WATER SERVICE OUTAGE
We have restored water service to most areas in our system. Please see the map below for areas still affected by the water service outage.
CLIFTON ROAD
Utility crews are fixing a main leak on Clifton Road near Polk Lane. As a result, water service is still unavailable on Clifton Road north of Polk Lane and Russell Chapel Lane. Water service will be restored to this area when the main leak is repaired.
RIVER LOTS NEAR PICKWICK DAM
Utility crews are checking for leaks in the area of Arnold Lane, Declan Lane, and Swamp Drive before restoring service.
WALNUT GROVE
Utility crews have repaired a water main break on Highway 69 near Porter Lane, and are preparing to pump water to the Walnut Grove water tank. Once the tank has been filled to an acceptable level, water service will begin to be restored to the Walnut Grove area.
As service is restored, please continue to check for leaks and shut off the water or call us to shut off the meter if a leak is found.
Update: Sunday, January 21st, 2024
7:00 PM
WATER SERVICE OUTAGE
Jackson Street and Industrial Park tanks have maintained normal operating levels throughout the day.
Car Hill and Highway 64 tank levels have fluctuated as service has been restored to areas in their zone. All Car Hill service areas are open so we expect to see its level rise overnight. We will be opening more service areas in the Highway 64 zone as tank levels stabilize.
To relieve pressure on the system we had to open more areas along the Pyburn Tank supply line than anticipated, so we are just beginning to see the tank level rise. We will monitor through the night and begin to route water toward the Walnut Grove tank as soon as possible.
As service is restored, please continue to check for leaks and shut off the water or call us to shut off the meter if a leak is found.
Update: Sunday, January 21st, 2024
11:00 AM
WATER SERVICE OUTAGE
The Industrial Park tank is full, Car Hill is at 12 feet (half full), and 64 tank is now full.
We just started filling the Pyburn tank. Everyone off of Highway 128 to Pyburn has been turned off to fill that tank. Once full, we will begin restoring service to sections in that area.
The Jackson Street tank is still full at the moment. We will lose some today as others are filled, but we’re keeping an eye on it to make sure we can keep up with it.
Everyone in the Car Hill tank zone should have water now, and we are going to start restoring more of the Highway 64 tank zone.
Everyone in the Industrial Park tank zone should have water.
Things are progressing, and will continue to send more updates as more develops.
It is important that as water service is restored, customers check for leaks on their property and shut off water or call us to shut off the meter if a leak is found.
Update: Saturday, January 20th, 2024
11:00 PM
WATER SERVICE OUTAGE
Jackson Street tank (Savannah City Limits and Cravens) is full and maintaining its level. Most major leaks have been identified and corrected.
Car Hill tank serving most of Olivet and Burnt Church is currently filling and has been released within the service area. Residents in that zone should have water, and any that do not should receive it overnight as the tank continues to fill. It seems to be maintaining at the moment.
Hwy 64 tank is currently filling up, but has not reached a level to be released yet.
Industrial Park tank is filling up and we hope to be able to open some of that zone soon.
We are working on isolating the Pyburn Tank. In order to do this we have to shut off valves to many miles of lines to allow the tank to fill up without any leakage. Once filled, we can open sections of that pressure zone and check for leaks.
Walnut Grove will be filled once Pyburn is successfully fully serviced.
In summary, we are filling approx. 1.1 Million Gallons of tank capacity. After filled, the service connections must be inspected section by section for leaks. Due to the unknown number of leaks that will need to be repaired, a timeline is difficult to give.
Once water service is restored in your area, please continue to notify us of leaks using the information below and shut off water to leaking lines.
We thank you for your continued patience as we work to restore service to your area.
Update: Saturday, January 20th, 2024
2:00 PM
WATER SERVICE OUTAGE
Customers serviced by the Jackson Street tank (Savannah, Oak Grove, Olivet) and some customers serviced by the Car Hill tank (Burnt Church area) should currently have water service restored.
We are continuing to fill other water tanks in the system in order to restore service to customers in affected areas. After these tanks have been filled and mains inspected for major leaks, sections of these service areas will be activated one by one.
We will restore water service to customers in the affected areas as soon as possible.
Once water service is restored in your area, please continue to notify us of leaks using the information below and shut off water to leaking lines.
Update: Saturday, January 20th, 2024
8:00 AM
WATER SERVICE OUTAGE
Jackson Street tank in Savannah has been restored to operating level and all known leaks within its service area have been repaired. We have isolated the Highway 64, Industrial Park, and Car Hill tanks to fill them to operating level. When we determine there are no leaks on the tank supply line, we will begin opening isolated sections to search for leaks and make necessary repairs before moving to the next section.
Those currently affected by the water service outage should expect widespread disruption to water service to continue and plan accordingly.
BOTTLED WATER DISTRIBUTION
Hardin County Emergency Management will be distributing water from 10:00 AM – 12:00 PM at Savannah Fire Department Station 2, 130 King Street in Savannah. They are also going to deliver what they can to areas in the county that may be iced in. Those who are not able to get to the distribution site can send a message via the Hardin County Emergency Management Facebook Page.
Update: Friday, January 19th, 2024
10:00 AM
Due to continued leaks and capacity loss in our water system, we are activating the City of Savannah’s Emergency Response Plan in an attempt to isolate immediate leakage and maintain service to our critical customers (Hospital, Nursing Homes, Jail, etc.)
As a result, service will be interrupted to locations not served by the Jackson Street tank (see map below). Once major leaks are identified and repaired, we will expand our search to other locations as capacity allows.
Customers in affected areas should shut off hot water heaters to prevent damage to heating elements.
Please only alert the utility office if you have an active leak.
Update: Thursday, January 18th, 2024
Due to water leaks and customers running water to keep pipes from freezing, we are struggling to keep up with demand on the water system. Crews are searching for leaks and we have also put out a notice asking customers to report any leaks they see.
As of 3:00 PM, Thursday, January 18th, 2024, the system is still losing pressure, and all of our water tanks are currently at a very low level.
In order to prioritize critical customers such as Hardin Medical Center, we are making all efforts to keep the Jackson Street tank in service. To that end we have turned pumps off that feed other tanks in the system.
If the Jackson Street tank level continues to fall we have the option to shut off the line at each booster station which would put most of our utility district not located inside the city limits out of water service temporarily.
We will update this post frequently as the situation develops.